Terms and Conditions

Effective Date: 01.05.2025

  1. Introduction

These Terms govern the use of the website https://spareforge.com/, owned by Spareforge Ltd, registered in the UK, but delivering and servicing customers throughout the European Union.

By using the website, you agree to these terms. If you do not agree, do not use the website.

  1. Orders and Payment
  • All orders are subject to confirmation. We reserve the right to cancel an order if the goods are out of stock or fraud is suspected;
  • All prices are in GBP (£), including VAT;
  • Payment is accepted through secure payment gateways (Stripe, PayPal, etc.).

3. Delivery

  • Delivery is carried out in the UK and EU countries;
  • Delivery times and costs depend on the region and method of delivery;
  • We are not responsible for delays caused by carriers or customs.

4. Cancellation and returns

Buyers in the UK and EU have the right to cancel an order within 14 days under the Consumer Contracts Regulations (UK) and the EU Consumer Rights Directive. For full details, please see our Refund Policy.

  1. Warranty and compliance
  • All products are new, original or certified;
  • If the product is faulty or not as described, we will arrange a refund or exchange;
  • Some products (eg electronics) have a manufacturer’s warranty.
  1. Intellectual property

The content of the site (text, images, logos) is the property of Spareforge Ltd or is used under license. Any use without permission is prohibited.

  1. Limitation of liability

We will not be liable for consequential damages. Our maximum liability does not exceed the amount paid for the order.

  1. Changes

We may update these Terms from time to time. The current version is always available on the site.

Refund Policy

  1. Applicability

This policy applies to all UK and EU customers, in accordance with the Consumer Contracts Regulations (UK) and the EU Consumer Rights Directive.

  1. Right of Return

Customers have the right to return goods within 14 days of receiving them without giving a reason. Conditions:

  • The goods have not been used;
  • The original packaging and components are preserved;
  • The goods are not included in the list of non-returnable (e.g. personalized, electrical parts after installation).

3. How to arrange a return

  • Notify us at: spareforgeltd@gmail.com
  • Include your order number, full name and reason for return (if desired);
  • Wait for confirmation and instructions from our team.

4. Return Costs

  • If the item is returned due to a change of heart, the shipping costs are paid by the customer;
  • In the event of a defect, error or damage, the shipping and exchange costs are paid by SpareForge.

5. Refunds

  • Refunds are made within 14 calendar days of receipt of the returned item;
  • Refunds are made using the same method of payment;
  • We do not charge a restocking fee.

6. Exceptions

Returns are not possible for:

  • Electrical components after opening/installation;
  • Custom-made or personalised items;
  • Items that violate hygiene or sanitary standards after opening the package.

Complaints Policy

  1. Objective

Spareforge Ltd, a UK registered company operating in the EU, is committed to providing excellent customer service. We view complaints as an important form of feedback and a basis for improving the quality of our work.

  1. How to make a complaint

Customers from the UK and EU countries can make a complaint:

  • By email: spareforgeltd@gmail.com
  • Via the website: https://spareforge.com/contact
  • Telephone: +44 7446 156955
  • By post: 4, Arkwright House, Parsonage Gdns, Manchester M3 2LF, UNITED KINGDOM.

The complaint must include:

  • Your name, contact details and country of residence;
  • Order number (if applicable);
  • Description of the problem and any supporting evidence.

3. Complaint handling

  • Acknowledgment of receipt – within 2 working days;
  • Complaint review – within 5-10 working days;
  • Additional measures – if the situation is complex, we will notify you of an extension.

4. Your rights

We process personal data related to the complaint in accordance with the UK GDPR and EU GDPR. You have the right to request access to this data, request that it be corrected or deleted.

  1. Escalation

If you are not satisfied with the response, you can:

  • Request a reconsideration;
  • Contact your local consumer protection authority in your country;
  • Use Alternative Dispute Resolution (ADR) procedures;
  • Go to court, including the Small Claims Court (UK) or equivalent in the EU.

Order Cancellation Policy

At spareforge.com, we strive to provide our customers with a seamless and transparent shopping experience. This Order Cancellation Policy outlines the terms and conditions under which you may cancel your order.

1. Cancellation Before Dispatch

You may cancel your order at any time before it has been shipped. To request a cancellation, please contact us as soon as possible using the contact details below:
• Email: spareforgeltd@gmail.com
• Phone: +44 7446 156955

If your order has not yet been dispatched, we will process a full refund using the original payment method. Refunds are typically issued within 5–7 business days after the cancellation is confirmed.

2. Cancellation After Dispatch

Once an order has been dispatched or handed over to the courier service, it cannot be canceled. However, you may still be eligible to return the item in accordance with our Returns Policy, which will be published separately.

Please ensure that you review your order carefully before confirming your purchase to avoid the need for cancellation.

3. Cancellation by spareforge.com

We reserve the right to cancel any order under the following circumstances:
• The item is out of stock or discontinued
• There is a pricing or product description error
• Payment authorization failed or appears fraudulent
• Delivery is not possible to the specified address

In such cases, we will notify you promptly and issue a full refund for the canceled order.

Shipping and Order Fulfillment Policy

At spareforge.com, we are committed to ensuring that your order is processed, packed, and delivered in a timely and reliable manner. This Shipping and Fulfillment Policy outlines the key aspects of how we handle and deliver your orders.

1. Order Processing Time
• Orders are typically processed and dispatched within 1 to 2 business days after payment is confirmed.
• Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Timeframes

The estimated delivery time depends on your location and the selected shipping method:
• Standard Shipping: 2–7 business days
• Express Shipping: 1–3 business days (if available)
• Shipping times may vary during peak periods or due to unforeseen delays.

3. Shipping Costs

Shipping fees are calculated based on:
• The weight and dimensions of your order
• The destination address
• The selected shipping method

You will see the total shipping cost at checkout before completing your purchase.

4. Shipping Providers

We work with trusted shipping and courier services to ensure reliable delivery. These may include:
• DHL.

All shipments are tracked, and tracking details will be provided once your order is dispatched.

5. Delivery Address Requirements

Please ensure that your delivery address is complete and accurate. Spareforge.com is not responsible for delays or losses caused by incorrect or incomplete address information provided by the customer.

6. Risk of Loss and Damage

All items are carefully packed to minimize damage during transit. However:
• If your item arrives damaged, please contact us within 48 hours of receipt with photos of the damage.
• If your order is marked as delivered but has not been received, please notify us immediately so we can investigate with the shipping provider.

Once an item has been delivered to the address provided, the risk of loss or damage passes to the customer.

7. Delays and Force Majeure

We do our best to ensure timely delivery but are not liable for delays caused by:
• Natural disasters
• Customs delays
• Courier disruptions
• Other events beyond our control


Contact details:
Spareforge Ltd
Email: spareforgeltd@gmail.com
Telephone: +44 7446 156955
Company Number: 16432643
Address: 4, Arkwright House, Parsonage Gdns, Manchester M3 2LF, UNITED KINGDOM.
Website: https://spareforge.com/

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